FAQ
You are here: Home » Service » FAQ

Answers to FAQs

  • Q Do you support a sample order?

    A Yes, welcome to order sample, we have warehouses in the United States and Europe, some samples can be quickly shipped.
  • Q Does the product have a built-in BMS?

    A Yes, intelligent BMS including JBD/PACE/SmarTec built-in to ensure batteries are under smartly managed.
  • Q Can your company accept customized order?

    A Of course, customization is our strength.
  • Q Can the battery pack be compatible with the inverters on the market?

    A Yes sir, our packs are compatible with more than 20  inverter brands on the market including Victron, Goodwe, Solis, Growatts, Voltronics, Deye and other famous brands.
  • Q How is the Warranty?

    A 5 years upto its usage.
  • Q Do you have any certifications?

    A CE, UN38.3 and MSDS, Pack UL1973 is under processing.
  • Q Can you ship to my country?

    A Yes sure, we have many cooperated professional shipping companies, could ship to all over the world, please kindly share me your destination port, let me check shipping cost for you.
  • Q How's the delivery way and time?

    A Overseas warehouse(USA & Euro) will make quick delivery for small order. 30-50 days for customized order. Monthly production capacity 6x40HQ for standard models.
  • Q Do you have real factory?

    A Yes, our factory is in Huizhou. We welcome you to visit our factory.
  • Q If your product is broken or have problem, could you offer new one to me for replacement?

    A Yes sure. We have professional after-sale service team, please kindly take product videos and pictures to send me, so our engineers could provide the most scientific solution to help you solve problem.
Strive to providing stable and clean energy to help people enjoy convinent and comfortable life.
 +86-13620919691
 C602 Innovation Plaza, Pingshan District, Shenzhen, Guangdong

QUICK LINKS

PRODUCTS

KEEP IN TOUCH WITH US
​Copyright @2022 Wirentech Co. Ltd. All Rights Reserved  Privacy Policy  Sitemap  Supported By hefoweb