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Q Do you support a sample order?
A Yes, welcome to order sample, we have warehouses in the United States and Europe, some samples can be quickly shipped.
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Q Does the product have a built-in BMS?
A Yes, intelligent BMS including JBD/PACE/SmarTec built-in to ensure batteries are under smartly managed.
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Q Can your company accept customized order?
A Of course, customization is our strength.
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Q Can the battery pack be compatible with the inverters on the market?
A Yes sir, our packs are compatible with more than 20 inverter brands on the market including Victron, Goodwe, Solis, Growatts, Voltronics, Deye and other famous brands.
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Q How is the Warranty?
A 5 years upto its usage.
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Q Do you have any certifications?
A CE, UN38.3 and MSDS, Pack UL1973 is under processing.
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Q Can you ship to my country?
A Yes sure, we have many cooperated professional shipping companies, could ship to all over the world, please kindly share me your destination port, let me check shipping cost for you.
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Q How's the delivery way and time?
A Overseas warehouse(USA & Euro) will make quick delivery for small order. 30-50 days for customized order. Monthly production capacity 6x40HQ for standard models.
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Q Do you have real factory?
A Yes, our factory is in Huizhou. We welcome you to visit our factory.
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Q If your product is broken or have problem, could you offer new one to me for replacement?
A Yes sure. We have professional after-sale service team, please kindly take product videos and pictures to send me, so our engineers could provide the most scientific solution to help you solve problem.
